Privacy Policy — LWA Strong

1. Who We Are

LWA Strong ("LWA," "we," "us," or "our") operates the website lwastrong.com. We provide neurological disorder rehabilitation programs, coaching, and related services. Our contact email is [email protected].

2. Information We Collect

We collect information you provide directly to us, including:

Name and email address when you sign up for our newsletter or mailing list
Name, email, phone number, and health information when you submit a consultation request
Your neurological condition (optional) when provided through our forms
Payment information processed through third-party payment processors (we do not store payment card data)

We also automatically collect certain technical information when you visit our site, including IP address, browser type, pages visited, and referring URLs through standard server logs and analytics tools.

3. How We Use Your Information

To respond to consultation requests and communicate with you about our programs
To send our newsletter and program updates (only if you opt in)
To process donations and payments
To improve our website and services
To comply with legal obligations

4. Health Information

When you share information about your neurological condition with us, we treat that information with the highest level of care. We use it solely to provide you with appropriate program recommendations and coaching. We do not sell, rent, or share your health information with third parties for marketing purposes. LWA Strong is not a covered entity under HIPAA, but we are committed to protecting your health information.

5. Sharing Your Information

We do not sell your personal information. We may share information with:

Service providers who assist us in operating our website and delivering services (e.g., email service providers, payment processors)
Law enforcement or government agencies when required by law
Other parties with your explicit consent

6. Cookies and Tracking

Our website may use cookies and similar tracking technologies to improve your experience. You can control cookie settings through your browser preferences. Disabling cookies may affect some functionality of the site.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your information at any time by contacting us at [email protected].

8. Your Rights

Depending on your location, you may have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information
Opt out of marketing communications at any time
Lodge a complaint with your local data protection authority

9. Children's Privacy

Our website is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.

10. Third-Party Links

Our website may contain links to third-party websites, including our Facebook Group, YouTube channel, and affiliate partners. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on this page with a new "Last updated" date. Continued use of our website after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us:

Email: [email protected]
Phone: +1 (301) 653-0941